Contact MindWell Canada
Ready to take the first step toward better mental health? We're here to support you on your journey to wellness. Reach out today to schedule your consultation.
Call Us
Speak directly with our intake coordinator to schedule your consultation or ask questions about our services.
Main Line: +1 (416) 555-0123
Crisis Line: +1 (416) 555-0123
Hours: Monday - Friday, 8:00 AM - 8:00 PM EST
Crisis Support: Available 24/7
Email Us
Send us a detailed message about your needs and preferences. We'll respond within 24 hours during business days.
General Inquiries: [email protected]
New Clients: [email protected]
Billing: [email protected]
Response Time: Within 24 hours
Visit Our Office
Our comfortable, private office is conveniently located in downtown Toronto with easy access to public transportation.
Address:
350 Bay Street, Suite 1200
Toronto, ON M5H 2S6
Canada
Parking: Underground parking available
Transit: Union Station (2 min walk)
Schedule Your Consultation
Fill out the form below and we'll contact you within 24 hours to schedule your initial consultation. All information is kept strictly confidential.
In Case of Emergency
If you are experiencing a mental health crisis or having thoughts of self-harm, please reach out for immediate help:
Office Hours
Crisis support available 24/7
Getting to Our Office
Public Transit
Our office is just a 2-minute walk from Union Station. Take the TTC subway, GO Transit, or VIA Rail to Union Station and follow the PATH system to 350 Bay Street.
Parking
Underground parking is available in the building. Visitor parking rates apply. Street parking is also available but limited.
Accessibility
Our building is fully accessible with elevator access to all floors, accessible washrooms, and hearing loop systems in consultation rooms.
Frequently Asked Questions
What should I expect during my first consultation?
Your first session is an opportunity for you and your therapist to get to know each other. We'll discuss your concerns, goals, and what brought you to therapy. This helps us create a personalized treatment plan that works for you.
Do you accept insurance or health benefits?
Yes, we work with most major insurance providers and extended health benefit plans. We also accept EAP benefits and offer sliding fee scales for those without coverage. Our intake coordinator can help verify your benefits.
Do you offer virtual/online therapy sessions?
Yes, we offer secure online therapy sessions for those who prefer remote access or cannot visit our office in person. Our virtual platform is HIPAA-compliant and easy to use.
How long are therapy sessions?
Individual therapy sessions are typically 50 minutes long. Group therapy sessions are 90 minutes. We also offer extended sessions when clinically appropriate.
What if I need to cancel or reschedule?
We understand that life happens. Please provide at least 24 hours notice for cancellations to avoid charges. You can reschedule through our online portal or by calling our office.
Is my information kept confidential?
Yes, everything you share in therapy is strictly confidential. We follow all professional and legal standards for protecting your privacy. We'll explain the limits of confidentiality during your first session.